Our Process

A clear process from requirement to delivery.

Seven steps, the same every time, so you always know where your requirement stands and when you will hear from us.

Overview

Seven steps at a glance

Each step has a purpose and a point where we report back to you.

  1. 01

    Understand

    We listen to the requirement in full: what is needed, for whom, by when and to what standard.

  2. 02

    Research

    We study the market, audience or options before recommending anything.

  3. 03

    Plan

    We agree the approach and bring in the right expertise for each part of the work.

  4. 04

    Execute

    We carry out the agreed plan and coordinate everyone involved.

  5. 05

    Review

    We check the work against the original requirement before it goes out.

  6. 06

    Optimize

    We refine the work based on your feedback and, where relevant, on results.

  7. 07

    Deliver & Support

    We hand over the result and stay available, or continue where ongoing support is needed.

Step 01 of 07

Understand

We listen to the requirement in full: what is needed, for whom, by when and to what standard.

What happens

  • We read your brief and ask the questions needed to make it precise
  • We agree the scope, standard and timeline in writing

Expected communication

A written summary of your requirement for you to confirm.

Step 02 of 07

Research

We study the market, audience or options before recommending anything.

What happens

  • We research the market, audience, suppliers or technology involved
  • We note constraints that affect cost, quality or timing

Expected communication

A short note if research changes the brief or the timeline.

Step 03 of 07

Plan

We agree the approach and bring in the right expertise for each part of the work.

What happens

  • We break the work into clear parts and owners
  • We match each part to people with the relevant skills

Expected communication

A plan you can review before work starts.

Step 04 of 07

Execute

We carry out the agreed plan and coordinate everyone involved.

What happens

  • The work is produced, sourced or built to the agreed plan
  • We follow up open items before they become delays

Expected communication

Status updates, and a prompt message when a decision is needed.

Step 05 of 07

Review

We check the work against the original requirement before it goes out.

What happens

  • We check the work against the agreed scope and standard
  • You review and approve before anything is final

Expected communication

A review step with you before delivery.

Step 06 of 07

Optimize

We refine the work based on your feedback and, where relevant, on results.

What happens

  • We make agreed changes and improvements
  • Where results can be measured, we look at what they show

Expected communication

A clear list of what changed and why.

Step 07 of 07

Deliver & Support

We hand over the result and stay available, or continue where ongoing support is needed.

What happens

  • We hand over the work and the information behind it
  • Where agreed, support continues on an ongoing basis

Expected communication

A closing summary, and a point of contact for what comes next.

Next step

Start at step one.

Send us your requirement. Understanding it properly is where every project begins.

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